Return Request

Before You Start

Have these ready: your order number (it's at the top of your confirmation email), your delivery date, and photos of the product and its packaging.

Return requests must be submitted within 30 days of delivery. Items must be unused, uninstalled, and in their original, undamaged packaging — items with damaged or discarded packaging cannot be returned.

What a Return Costs

  • Damaged or defective — we cover everything, both directions, including your original shipping charge.
  • Changed your mind, small parcel item — no restocking fee; you pay return shipping.
  • Changed your mind, oversized item (bathtubs, vanities, large mirrors and other freight-delivered products) — a restocking or return handling fee of up to 25% may apply, and you pay for return freight. A crated bathtub weighs 150–350 lb and needs an LTL freight carrier, so please get quotes before you commit.

Full details are in our Return & Refund Policy. Reporting a defect instead? See our Warranty.

Not Sure It Fits? Ask Before You Return It

If the problem is size, message us first — sometimes a different model solves it, and an exchange can be cheaper than a return. Send your doorway width, hallway turns, stair landings, and bathroom dimensions to services@madenwell.com and we'll check for free.

What Happens Next

  1. Within 48 hours — a member of our team reviews your request and emails you a decision.
  2. If approved — you'll receive an RMA number and the return address. Write the RMA number on the outside of the package.
  3. Ship it back — for oversized items you book and pay for an LTL freight carrier yourself. For small items, use any tracked service you like.
  4. Allow 7–14 business days for the return to reach our warehouse.
  5. We inspect and restock — then start your refund.
  6. Refund issued in 2–10 business days, to your original payment method.

Prefer to Email?

You can skip the form and write to services@madenwell.com directly. Include your order number and the information above, and we'll take it from there. Either way, a person reads it — the form just makes sure we get everything we need the first time.

You can also text us at +1 (434) 274-1085 (text messages only — this line does not accept calls).