Shipping policy
For delivery timeframes in table format and full FAQs, see our full Shipping Policy page.
Reliable Delivery from Our U.S. Warehouses
At Madenwell, most orders ship from our U.S. local warehouses, so your home upgrades can arrive faster and with fewer surprises. Smaller home goods ship through standard parcel carriers, while oversized items such as bathtubs are delivered by freight carrier with special handling.
Before You Order
For oversized items, please make sure your delivery address, phone number, driveway access, and receiving schedule are accurate before checkout.
- We currently ship to the United States and Canada.
- Most orders ship free from our U.S. local warehouses.
- Remote-area delivery fees may apply and will be calculated at checkout or confirmed by our support team.
- White-glove delivery is not automatically included. Please contact us before placing your order if you need this service.
Shipping Timeframes
Processing and transit times are counted separately. Processing starts once your payment clears; transit starts once the carrier scans the shipment. Business days exclude weekends and U.S. public holidays. Orders placed after 2:00 PM ET are processed the next business day.
| Order Type | Processing Time | Transit Time |
|---|---|---|
| Standard home goods | 1–3 business days | 3–7 business days |
| Oversized / freight items | 1–3 business days | 7–14 business days |
| Remote / limited-access areas | 1–3 business days | 7–14 business days + surcharge |
Shipping Costs
Most orders include free standard shipping within the contiguous United States. Remote areas and oversized freight items may carry an additional fee, which is shown at checkout before payment.
Oversized Freight Delivery
Large products such as bathtubs ship by freight carrier. Standard freight service is curbside delivery only — the driver is not required to bring the item inside your home, upstairs, or into a specific room.
- The carrier will call to schedule a delivery appointment in advance.
- Someone 18 or older must be present to receive and sign for the shipment.
- Please make sure the delivery path is safe, firm, and reasonably flat.
- Plan for help moving the item after delivery, or request white-glove service.
Inspection Required Before Signing
Please inspect the packaging and the product before you sign the delivery receipt. Signing without notes means the shipment was accepted in good condition.
- If you see damage, write the specific damage on the delivery receipt.
- If the damage is significant, refuse the shipment.
- Take photos of the packaging and the product before the driver leaves.
- Contact us within 48 hours so we can arrange a replacement or resolution.
White-Glove Delivery
White-glove delivery is available by request in selected areas and must be scheduled in advance. Additional fees apply. Unless confirmed in writing, white-glove service does not include installation, plumbing or electrical work, or removal of your old item.
Address Changes & Delivery Restrictions
Please confirm your address before placing the order. Once a shipment is in transit, address changes are not always possible and carriers may charge a redirection fee. Oversized and freight items cannot be delivered to P.O. Boxes or APO/FPO addresses. Incorrect or incomplete addresses may cause the order to be returned to the warehouse.
Order Tracking
A tracking number is emailed to the address used at checkout as soon as your order ships. Freight shipments may take 24–48 hours before tracking updates appear.
Split Shipments
Orders containing several products may ship from different warehouses and arrive separately, each with its own tracking number. No extra charge applies.
Delays
Severe weather, public holidays, and carrier backlogs can extend transit times. If your order is running behind schedule, contact us and we will chase the carrier for you.
Frequently Asked Questions
Do you offer free shipping?
Most orders ship free within the contiguous United States. Remote areas and some oversized freight items may carry a surcharge, shown at checkout.
Will the carrier bring my bathtub inside?
No. Standard freight delivery is curbside or driveway-end only. If you need the item brought inside, request white-glove service before you order.
What should I do if my oversized item arrives damaged?
Do not sign the receipt as received in good condition. Note the damage on the delivery receipt, take photos, refuse the shipment if the damage is significant, and contact our support team within 48 hours.
Can I change my shipping address after the order ships?
Address changes after shipment are not always possible and may involve a carrier redirection fee. Contact us as soon as possible and we will check what the carrier allows.
Last updated: June 2026