Shipping policy
For the full illustrated version of this policy, with summary cards and a pre-order checklist, see our Shipping Policy page.
Reliable Delivery from Our U.S. Warehouses
Most Madenwell orders ship from our U.S. local warehouses, so your home upgrades arrive faster and with fewer surprises. Smaller home goods travel by standard parcel carrier, while oversized items such as bathtubs are delivered by freight carrier with special handling. Please review this policy before you order, especially for freight-delivered products.
Where We Ship
- We currently ship to the United States and Canada.
- Most orders ship free from our U.S. local warehouses.
- Remote-area delivery fees may apply and will be calculated at checkout or confirmed by our support team.
- White-glove delivery is not automatically included. Please contact us before placing your order if you need this service.
Before You Order
For oversized items, please confirm the details below before checkout. Most delivery problems come from an address or access issue that could have been caught in advance.
- Your delivery address is complete and correct.
- Your phone number is reachable, so the freight carrier can schedule the appointment.
- Your driveway and delivery path are safe, firm, and reasonably flat.
- Someone 18 or older will be available to receive and sign for the shipment.
- You have told us in advance if you need white-glove service.
Shipping Timeframes
Processing and transit times are counted separately. Processing starts once your payment clears; transit starts once the carrier scans the shipment. Business days exclude weekends and U.S. public holidays. Orders placed after 2:00 PM ET are processed the next business day.
| Order Type | Processing Time | Transit Time |
|---|---|---|
| Standard home goods | 1 to 3 business days | 3 to 7 business days |
| Oversized or freight items | 1 to 3 business days | 7 to 14 business days |
| Remote or limited-access areas | 1 to 3 business days | 7 to 14 business days, plus surcharge |
Shipping Costs
Standard shipping is free within the contiguous United States — including standard threshold freight delivery on bathtubs. Optional room-of-choice and white-glove services are quoted separately and added to your order before payment.
Bathtub & Freight Delivery
Bathtubs are too large for parcel carriers, so they ship by freight truck. Our standard service is threshold delivery: the carrier books an appointment with you, then places the tub in the first dry, sheltered spot outside your home — porch, garage, or covered entry.
- We ship within 1–3 business days and email you a tracking number. Freight tracking can take 24–48 hours to show its first update.
- Transit takes 7–15 days. Freight handling may run 1–2 days longer during peak periods such as Black Friday.
- The carrier contacts you by phone, text, or email to set a delivery date. Delivery is not possible until a date is confirmed, so please use a phone number you answer.
- Someone 18 or older must be present to inspect and sign for the shipment.
Delivery service levels
Standard threshold delivery is included with every bathtub. If you'd like the tub carried inside or set up, contact us for a quote before placing your order — services can't be upgraded once the shipment is on its way.
| What's included | Standard Threshold (Free) | Room of Choice (By quote) | White Glove (By quote) |
|---|---|---|---|
| Delivery appointment scheduled by phone | Yes | Yes | Yes |
| Adult (18+) signature on delivery | Yes | Yes | Yes |
| Placed at your door, porch, or garage | Yes | — | — |
| Carried inside to the room you choose | — | Yes | Yes |
| Up to two flights of stairs | — | Yes | Yes |
| Unpacking | — | — | Yes |
| Simple setup (under 20 minutes) | — | — | Yes |
| Packaging taken away | — | — | Yes |
Not included at any level: plumbing or installation, removal of your old tub, or wall/floor modifications. Please arrange a plumber separately.
Inspection Required Before Signing
Please inspect the packaging and the product before you sign the delivery receipt. Signing without notes means the shipment was accepted in good condition.
- If you see damage, write the specific damage on the delivery receipt.
- If the damage is significant, refuse the shipment.
- Take photos of the packaging and the product before the driver leaves.
- Contact us within 48 hours so we can arrange a replacement or resolution.
White-Glove Delivery
White-glove delivery is available by request in selected areas and must be scheduled in advance. Additional fees apply. Unless confirmed in writing, white-glove service does not include installation, plumbing or electrical work, or removal of your old item.
Delivery Area & Address Restrictions
Please confirm your address before placing the order. Once a shipment is in transit, address changes are not always possible and carriers may charge a redirection fee.
- We deliver to the 48 contiguous U.S. states and Washington, D.C. We don't ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO/DPO military addresses — checkout will not offer a shipping option for these. Freight items also can't go to P.O. Boxes.
- Incorrect or incomplete addresses may cause the order to be returned to the warehouse.
Order Tracking
A tracking number is emailed to the address used at checkout as soon as your order ships. Freight shipments may take 24 to 48 hours before tracking updates appear.
Split Shipments
Orders containing several products may ship from different warehouses and arrive separately, each with its own tracking number. No extra charge applies.
Delays
Severe weather, public holidays, and carrier backlogs can extend transit times. If your order is running behind schedule, contact us and we will chase the carrier for you.
Frequently Asked Questions
Do you offer free shipping?
Yes. Standard shipping is free within the contiguous United States, including standard threshold freight delivery on bathtubs. Optional room-of-choice and white-glove services are quoted separately.
Will the carrier bring my bathtub inside?
Not on standard delivery — the tub is placed at your door, porch, or garage. If you need it carried inside, request a room-of-choice or white-glove quote before you order.
Do I need to be home for a bathtub delivery?
Yes. The carrier books a delivery date with you in advance, and someone 18 or older must be there to inspect and sign for the shipment.
What should I do if my bathtub arrives damaged?
Do not sign the receipt as received in good condition. Note the damage on the delivery receipt, take photos, refuse the shipment if the damage is significant, and contact our support team within 48 hours.
Can I change my shipping address after the order ships?
Address changes after shipment are not always possible and may involve a carrier redirection fee. Contact us as soon as possible and we will check what the carrier allows.
Contact
Hong Kong Jurong Technology Co., Limited (trading as "Madenwell")
Business Registration Number: 77582229
Registered address: J25, Room 1207, 12/F, Block 2, Golden Industrial Building, 16-26 Kwai Tak Street, Kwai Chung, New Territories, Hong Kong SAR
Email: services@madenwell.com
Phone: +852 8419 0200
Last updated: September 2026.